FAQ

Where can an order be delivered, and what does shipping cost?

We deliver only within the United States. Standard Shipping is free on every US order, without a minimum purchase.

When should I expect my parcel?

Processing takes 1–2 business days, followed by estimated transit of 4–6 business days after shipment. Weekends and US federal holidays are excluded, and carrier disruptions can affect the estimate.

How will I receive tracking?

Tracking details are sent to the order email after dispatch. The first carrier update may take time to appear. Contact us with the order reference if delivery seems delayed or the parcel is missing.

Is it possible to amend or cancel an order?

Contact us promptly before dispatch. We will check its fulfillment stage, but cannot guarantee an amendment or cancellation. Once it has shipped, the Refund Policy applies.

How do returns and exchanges work?

Request assistance within 30 days after delivery and provide an order number or purchase proof. Change-of-mind goods should be unused and in original condition and packaging. The merchant pays eligible return shipping and gives you the method or prepaid label. Tell us if you would like an exchange.

What if the product is damaged, incomplete or incorrect?

Send order information, describe the problem and provide relevant photographs. We will review the issue and arrange an appropriate resolution. Eligible return shipping for these problems is also at the merchant’s expense.

When is an approved return refunded?

After receipt, inspection and approval, the refund goes to the original payment method within 10 business days. Banks and payment providers may need further posting time.

Which payment and product-care information should I use?

Checkout shows the payment options actually enabled and the USD total with legally required taxes. Each product listing supplies its own specifications, care and safety details; do not substitute instructions from another model.

How can I contact customer service?

Use the merchant email, phone or address below. Service hours are Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles). Please include an order reference where relevant.